Returns Policy
What Is the Policy on Returns?
Unfortunately, we are not able to entertain product returns at the moment. In case of an unsatisfactory order or damaged goods, you may lodge a complaint at info@wastedyouth.co, and we shall evaluate your eligibility for reimbursement or replacement.
What Happens If There's Been a Delivery Mishap?
We take such matters very seriously and will investigate individual cases thoroughly. Any order that falls under the below categories should not be thrown away before taking photo proof and emailing the photo of the affected sample and your delivery order number to us at info@wastedyouth.co.
Damaged Items
In the event of damaged samples received, we will require photo proof of the affected samples and your delivery order number in order for us to investigate and review before a decision is made to re-send the sample to you at no cost, subject to availability.
Lost Mail
In the event of lost mail, we will try to locate the delivery team and if there's a clear indication that your order is indeed lost, we'll re-send the order to you at no extra cost, subject to availability.
Unsatisfactory / Wrong / Missing Orders
We take such matters very seriously and will investigate individual cases thoroughly.
- Unsatisfactory item: We will require photo proof of the sample along with your delivery order. A decision will be made to re-send a sample to you at no cost, subject to availability.
- Wrong item received: We will require photo proof and after reviewing, we'll re-send the correct sample to you at no cost.
- Missing item: Email a clear photo proof of your delivery order to info@wastedyouth.co and we'll send the correct sample at no cost.
What Is the Policy for Damaged or Misplaced Orders?
If you receive a damaged order, contact support for assistance and we shall evaluate the product on the basis of proof provided to determine your eligibility for a refund or replacement.
In case your delivery is lost, you may first try contacting the delivery service provider with your tracking number. If that does not help, contact support with valid proof and we shall evaluate your eligibility for a refund or replacement.